Gratuity, or tipping, is traditionally designed to ensure that customers receive the best service possible. The custom of tipping allows service providers to be rewarded for providing great service and lets customers penalize those who provide poor service.
At Gophr, we always strive for superior customer service and we welcome you to tip Drivers, but you are never obligated to do so. They keep 100% of the gratuity, and it is genuinely appreciated as a bonus to the compensation they already receive from the company.